Shipping policy

SHIPPING POLICY

At BIOVITA, we engineer clinical-grade recovery tools and aim to get them delivered to your doorstep as securely and efficiently as possible. 

1. PROCESSING TIMES
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number when your order has shipped.

2. DOMESTIC SHIPPING RATES AND ESTIMATES
We are proud to offer Free Complimentary Insured Shipping on all orders within the United States. 
* Estimated delivery time: 3 to 5 business days.

3. INTERNATIONAL SHIPPING
We offer international shipping to select global regions. Shipping rates and estimated delivery windows for international orders will be calculated and displayed dynamically at checkout based on your location. 

Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BIOVITA is not responsible for these charges if they are applied and are your responsibility as the customer.

4. HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at getbiovita@gmail.com with your name and order number, and we will look into it immediately.

5. SHIPPING TO P.O. BOXES
Some carrier restrictions may apply to certain addresses or P.O. boxes. If a delivery issue arises, our support team will reach out to you directly via email to correct your address details before dispatch.